Frequently Asked Questions for Jobseekers

• I forgot my password. How do I log in?


Click the 'Sign In' box in the upper right-hand corner of the page. You’ll get a pop-up window with a 'Forgot Password?' link. Click the link. Then enter the email address you use for your BorelHealth account. Click 'Submit' and we’ll send you instructions for resetting your password.

• I forgot my username. How do I log in?


Your username should be your email address. If that's not working, contact us.

• How do I change my password?


Log into your account and on your My Borelhealth home page there is a link to edit you profile. You can change your password there.

• How do I change my email address?


Log into your account and on your My Borelhealth home page there is a link to edit you profile. You can change your email address there.

• How do I search for jobs on BorelHealth?


You can Search or Browse. When you Search, you use Keyword, Location, Job Title, and other fields to get matching jobs. When you Browse, you see the number of jobs there are for each category you choose, which lets you narrow down your results before you get them.

• How can I get more-focused search results?


With the Search tool, try changing your keywords, choosing a different but similar category, or changing the radius around the location. You can also sort the results by various fields. When you select a search criterion, the job counter reveals how many jobs there are in that category. Each time you add a different category the count is updated to reflect all selected criteria at that point. Click Search jobs now at any time.

• How can I get more information about a job posting?


Employers post their own jobs and are responsible for the content. Try getting in touch with the company via their website.

• How do I know if a job posting I received via an email is legitimate?


BorelHealth is dedicated to providing the safest possible environment for you to search and apply for healthcare jobs. Be wary of email spoofs and phishing. Both practices concern email where the “from” address has been forged to make it appear as if the message came from somewhere, or someone, other than the actual source. Because all companies are susceptible to these scams, you could receive an email that appears to come from a BorelHealth email address or that falsely represents BorelHealth. These emails are usually sent from a general spam email list and not from email addresses stored in a BorelHealth database. These emails do not come from, or through, BorelHealth.
Here are some ways to prevent being lured in by fraudulent email:

Disregard all emails that offer employment opportunities involving money transfers.

• Verify the legitimacy of the email, company, and job opportunity.
• If the email contains a link, don’t use it. Go the company’s website via another method.
• If the email includes a job opportunity, the job should be listed on the company’s website. Call the company directly, using its publicly listed phone number.
• Research the company by conducting an internet search or by using the Better Business Bureau.
• Do not share personal information unless you are confident the other party is who they claim to be. The following information is not collected by BorelHealth and should not be included on your resume:


• Social Security number
• Driver license number
• Bank account information
• Credit card information
• Passwords

Protect yourself from employment-opportunity fraud by looking for these warning signs:


• Email-only communication
• Overly-simplified requirements/qualifications
• Ability to work from home or only for 2-3 hours a day
• Broken English, spelling mistakes, or grammar errors
• Requests for bank account information or Social Security number
• Management of monetary transactions
• Repackaging or reshipping from your own home
• Compensation based on using funds you withdrew from a banking account

Be wary of any email that asks you to download a tool or update your account or access agreement.
BorelHealth will never send an email requesting that you take these steps or ask you for your account username and password. The precautions listed above will help you evaluate whether an email or job opportunity is legitimate. When in doubt, follow your instincts - if it looks too good to be true, chances are it is. To learn more about email scams, see the Federal Trade Commission's How Not to Get Hooked by a Phishing Scam, and the Anti-Phishing Working Group.

For more information on Internet security, please consult our Tips for a Safe Job Search.

If you receive an email that appears to be from BorelHealth, and are concerned about its legitimacy, please Contact Us. Providing us with a detailed description of the email will help us prevent similar fraud in the future.
• Why should I create a Profile?


Your Profile contains a collection of professional and personal details that is used to match you to job opportunities - and to help you create your resume. A completed Profile lets you customize your BorelHealth account. Go to Profile.

• How do I update my Profile?


Log into your account and on your My Borelhealth home page there is a link to edit you profile. You can change your email address there.

• How do I create and post a resume on BorelHealth?


You can create and post your resume when you create your account and when you apply for a job, or at any other point, by clicking Profile & Resume on the main or by clicking Create Resume on the main Resumes page. There are three ways you can create a resume:

1. Build my resume online (recommended)
   BorelHealth's resume builder is the quickest and most effective way to create your resume online. You can use data that you entered in your Profile to populate your resume or you can create one on your own. When you're done, you can preview you resume and add more information, or you can edit your resume whenever you'd like.



2. Upload my resume
   This option allows you to upload your existing resume so employers can access, view, and print your resume in Word or pdf. If you've already created and saved a Word or pdf version of your resume, this may be the choice for you.
   
   Note: When you upload a resume on BorelHealth, you'll have the option of hiding your contact information, your current employer, and your references from employers conducting resume searches. If you choose this option, make sure you remove this information from your resume text before you upload your resume.



3. Copy & paste my resume
   This option allows you to copy and paste a resume from an existing document. You can copy and paste from a Word or an RTF document and format the resume to fit your style.
   
   Note: When you create a resume on BorelHealth, you'll have the option of hiding your contact information, your current employer, and your references from employers conducting resume searches. If you choose this option, make sure you remove this information from your resume text before you copy and paste it.
• How do I add more information to my resume?


After you complete the initial resume steps, you can view your posted resume. At this point, you can edit individual sections and add more career-related information. You can update your resume at any time by selecting the desired resume on your Manage Resumes page.

• Who will see my resume?


When you create your resume you'll choose a Resume Status, which determines who can see your resume. You have three choices.

• If you select private, your resume will not be seen by employers conducting resume searches. However, you can use your private resume to apply for jobs.



• If you select a resume status of public, employers will be able to find your resume and match you to specific jobs.



• If you select confidential, employers will not see your name, your contact information, your current employer, or your references. If you apply for a job directly to a company via a BorelHealth job posting, the information you've marked as confidential will be visible so the employer can contact you.
• What is a Saved Search?


A Saved Search stores your search criteria. You can then retrieve and run that search whenever you want. After you a save a search, you can set it up to run periodically.

• What happens when I apply online for a job that's posted on BorelHealth.com?


Employers receive your resume and cover letter (if you included one) via email and also within their applicant tracking folders on BorelHealth. You will receive a confirmation email from BorelHealth stating that your resume was sent successfully. You may also receive an email from the Employer confirming the receipt of your resume. Please note that some Employers and Recruiters may not respond immediately to your resume submission. After you apply for a job, your complete application is then listed on your Apply History page and can be tracked from there.

Note: Some employers use their own Apply button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax, or postal mail, a record of the application will not show up on your Apply History page.

• Why should I create a cover letter?


A cover letter lets you call attention to your unique skills or an unusual job history. You can also emphasize your work experience more concisely in a cover letter.

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All Questions

• I forgot my password. How do I log in?


Click the 'Sign In' box in the upper right-hand corner of the page. You’ll get a pop-up window with a 'Forgot Password?' link. Click the link. Then enter the email address you use for your BorelHealth account. Click 'Submit' and we’ll send you instructions for resetting your password.

• I forgot my username. How do I log in?


Your username should be your email address. If that's not working, contact us.

• How do I change my password?


Log into your account and on your My Borelhealth home page there is a link to edit you profile. You can change your password there.

• How do I change my email address?


Log into your account and on your My Borelhealth home page there is a link to edit you profile. You can change your email address there.

• How do I update my Profile?


Log into your account and on your My Borelhealth home page there is a link to edit you profile. You can change your email address there.

• How do I change my email subscriptions?
• Will my contact information be sold to any third parties?


BorelHealth does not disclose to any third party your name, address, email address, or telephone number without your consent, except to the extent necessary or appropriate to comply with applicable laws, or in legal proceedings where such information is relevant. For more information, please read BorelHealth's Privacy Policy.

• I'd like to cut down on the number of emails I get from BorelHealth


The suggestions below are related to the different types of emails you could be receiving.

When you created your account, you chose whether you wanted to receive emails. To change this option, go to Preferences at the top of any page and update your choices.

Two emails from one employer: Some employers have search agents who look for resumes that match selected criteria. If you've updated your resume recently, an agent might mistake your current resume for a new one and send you another email.

Saved Search alerts: You can control the frequency of your saved search alerts by editing your Saved Searches. You can choose to receive emails less frequently or not at all.

If you're still getting too many emails, Contact Us and our Customer Service staff will help you.

• I'm not looking for a job anymore. Should I cancel my account and remove my resumes?


If you're not job hunting now, it's easy to adjust your account status. Go to Preferences. Then you can decide what options you want to change.

For example, you can make your resume private (employers won't see it), deselect your email and job alert choices, or change any other preferences.

Also, if you have any Saved Searches, you can stop receiving email updates and still store your searches for another time. Just change the Email Frequency to Never.

• Why should I create a Profile?


Your Profile contains a collection of professional and personal details that is used to match you to job opportunities - and to help you create your resume. A completed Profile lets you customize your BorelHealth account. Go to Profile.

• Can I use my Employer username and password for my JobSeeker account?


No. These are two separate accounts.

• What should I do if I have not received the email that allows me to create a new password?


The email might have been accidentally flagged as spam. Try looking for it in your spam folder. If that doesn't work, Contact Us.

• Does my account expire?


Protecting your account data is a high priority at BorelHealth. If you do not log in to your account for an extended period, your account will expire and all applicable account data will be deleted. If your account was deleted, you can create a new account. You can use your previously deleted email address and password or you can use a new email and password.

• How do I create and post a resume on BorelHealth?


You can create and post your resume when you create your account and when you apply for a job, or at any other point, by clicking Profile & Resume on the main or by clicking Create Resume on the main Resumes page. There are three ways you can create a resume:

1. Build my resume online (recommended)
   BorelHealth's resume builder is the quickest and most effective way to create your resume online. You can use data that you entered in your Profile to populate your resume or you can create one on your own. When you're done, you can preview you resume and add more information, or you can edit your resume whenever you'd like.



2. Upload my resume
   This option allows you to upload your existing resume so employers can access, view, and print your resume in Word or pdf. If you've already created and saved a Word or pdf version of your resume, this may be the choice for you.
   
   Note: When you upload a resume on BorelHealth, you'll have the option of hiding your contact information, your current employer, and your references from employers conducting resume searches. If you choose this option, make sure you remove this information from your resume text before you upload your resume.



3. Copy & paste my resume
   This option allows you to copy and paste a resume from an existing document. You can copy and paste from a Word or an RTF document and format the resume to fit your style.
   
   Note: When you create a resume on BorelHealth, you'll have the option of hiding your contact information, your current employer, and your references from employers conducting resume searches. If you choose this option, make sure you remove this information from your resume text before you copy and paste it.


• How do I add more information to my resume?


After you complete the initial resume steps, you can view your posted resume. At this point, you can edit individual sections and add more career-related information. You can update your resume at any time by selecting the desired resume on your "My Resumes" page.

• How can I change the contact information on my resume?


You can edit contact information anytime if you created a resume using the Upload or the Copy & Paste feature. If you're using the online Resume Builder, you can edit your contact information, with the exception of your name and email address. You have the option of saving this information back to your Profile so your account contains your most-recent contact information.

• Who will see my resume?


When you create your resume you'll choose a Resume Status, which determines who can see your resume. You have three choices.

• If you select private, your resume will not be seen by employers conducting resume searches. However, you can use your private resume to apply for jobs.


• If you select a resume status of public, employers will be able to find your resume and match you to specific jobs.


• If you select confidential, employers will not see your name, your contact information, your current employer, or your references. If you apply for a job directly to a company via a BorelHealth job posting, the information you've marked as confidential will be visible so the employer can contact you.


• How can I increase my resume views?


The most effective way to increase your resume views is to include keywords relevant to your target job. When employers search for resumes, they enter keywords that match the background needed for a job. For keyword ideas, look at sample job titles and descriptions to see what words employers are using in their job postings. Also, be specific with the title of your resume. An accurate title will make your resume stand out.


• Who is viewing my resume?


BorelHealth does not track who views your resume, only the number of times a resume view is requested by an employer. Employers can view your resume when they conduct a resume search (if your resume status is public) and when you use the resume to apply online. In both cases, each time an employer makes a request to view your resume, your resume view number increases.


• What happens when I delete a resume?


If you delete a resume, it will be permanently deleted. If you delete a resume that you used to apply online for a job or that was searchable, employers, recruiters, and others who have paid for access to the BorelHealth resume database, or have paid to obtain a copy of that database, as well as parties who have otherwise gained access, may have retained a copy of your resume in their own files or databases. BorelHealth is not responsible for the retention, use, or privacy of resumes in these instances.


• What's the difference between a public and a private resume?


If you select private as your resume status, your resume will not be seen by employers conducting resume searches (but you can still use your private resume to apply for specific jobs online). If you select a resume status of public, employers will be able to view your resume and match you to their available jobs.


• What are the guidelines for uploading a Microsoft Word resume?


Please review the following guidelines before you upload a Word resume:

• Your resume must be in Word format and smaller than 500 KB. If you used another application to create your resume, please use the Copy & Paste option instead.


• All images must be removed before uploading.


• If you're using Word's Track Changes tool, you'll need to accept or reject all changes on your resume and save it to your computer before uploading.


• Resumes that contain viruses will not be accepted.


• What happens when I upload my Word resume?


When you upload your resume in Word format, you'll be able to add other details, such as the resume title and description. Once you have uploaded your resume, you'll be able to make changes in the Rich Text editor, and this resume can also be downloaded into a Word document.


• How can I make sure that Employers find my resume?


Set your resume to public status. When you complete your resume, you'll be asked a series of questions that Employers use to search resumes. Provide as much detail as possible. This will help your resume stand out in the Employer's search results.

• How do I search for jobs on BorelHealth?


You can Search or Browse. When you Search, you use Keyword, Location, Job Title, and other fields to get matching jobs. When you Browse, you see the number of jobs there are for each category you choose, which lets you narrow down your results before you get them.


• How can I get more-focused search results?


With the Search tool, try changing your keywords, choosing a different but similar industry, or changing the radius around the location. You can also sort the results by various fields. Try switching to the Browse tool. When you select a search criterion, the job counter reveals how many jobs there are in that category. Each time you add a criterion (e.g. industry) the count is updated to reflect all selected criteria at that point. Click View jobs now at any time.


• What's the difference between Search and Browse for jobs?


When you Search, you use Keyword, Location, Job Title, and other fields to get matching jobs. When you Browse, you see the number of jobs there are for each category you choose, which lets you narrow down your results before you get them. Use Search when you know exactly what you're looking for. Use Browse when you're open to a range of possibilities from your selected criteria.


• Why aren't there more results in my search?


There might be too many words in the Keywords field. Try single words or different word combination. Also, expand your Location radius, try a different but similar industry, or rephrase the Job Title.


• What is a Saved Search?


A Saved Search stores your search criteria. You can then retrieve and run that search whenever you want. After you a save a search, you can set it up to run periodically and, if you'd like, we'll email the results to you. Be sure to add BorelHealth.com to your recognized/trusted sender list.


• How do I save a job search?


Define your search criteria and click Search. Then click the Saved Search button on the results page. Log in to your account if you're not already logged in. Give the saved search a name. Choose how often you want to receive email results. Click Save. You can save up to five searches at one time.


• What is a job search Really Simple Syndication (RSS) feed?


RSS is a format for delivering regularly changing web content. If you have the RSS Reader software, you can save your job search as an RSS feed. Then BorelHealth will stream updated results to you via a standard XML feed.


• How do I get the RSS software?


Feed Reader or News Aggregator software allow you to grab the RSS feeds from various sites and display them for you to read and use. A variety of RSS Readers are available for different platforms. Some popular feed readers include Amphetadesk (Windows, Linux, Mac), FeedReader (Windows), and NewsGator (Windows - integrates with Outlook). There are also a number of web-based feed readers available. My Yahoo, Bloglines, and Google Reader are popular web-based feed readers. Once you have your Feed Reader, it is a matter of finding sites that syndicate content and adding their RSS feed to the list of feeds your Feed Reader checks. Many sites display a small icon with the acronyms RSS, XML, or RDF to let you know a feed is available.


• How can I get more information about a job posting?


Employers post their own jobs and are responsible for the content. Try getting in touch with the company via their website. You can also go to BorelHealth's Contact Us page.

• How can I email a copy of a job posting to a friend?


On the Job View page, you'll see a 'Add This' link on the top right-hand side of the page. Click the 'Add This' link to email a copy of a job posting.


• How do I print a job posting?


Currently this function is being implemented. Please be patient.


• Where can I find the salary information for a job?


Not all employers include salary information with their job postings. When the salary is included, you can see it on the left side of the page.


• Why isn't salary information available for all jobs?


Not all employers include salary information with their job postings.


• Why should I create a cover letter?


A cover letter lets you call attention to your unique skills or an unusual job history. You can also emphasize your work experience more concisely in a cover letter. You can create a cover letter on the Cover Letter Builder page. You can customize your letter later, when you apply for a job. Not sure what to write? Use one of your cover letter templates on the your Cover Letter Builder page.


• Why didn't I receive a response when I applied online?


Each company has its own method for evaluating resumes. A small company may send a personalized response indicating that your resume was received. Many larger companies have automated email replies. Some companies do not acknowledge the receipt of a resume unless they want to initiate the interview process.


• How can I apply for a job that doesn't include an Apply link and has no contact information?


Contact Us with the following information about the job posting: the URL (complete webpage address), the name of the company posting the job, the title of the job, the location of the job, and your contact information. We'll need to contact the company so they can update the job posting to include an apply method.


• How can I track the jobs I've applied for?


On your account page (My BorelHealth) the is a section titled 'Jobs I Have Applied For', there is where those will be
Note: Some employers use the Apply button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax, or postal mail, a record of the application will not show up on your Apply History page.

• What happens when I apply online for a job that's posted on BorelHealth.com?


Employers receive your resume and cover letter (if you included one) via email and also within their applicant tracking folders on BorelHealth. You will receive a confirmation email from BorelHealth stating that your resume was sent successfully. You may also receive an email from the Employer confirming the receipt of your resume. Please note that some Employers and Recruiters may not respond immediately to your resume submission. After you apply for a job, your complete application is then listed on your Apply History page and can be tracked from there.
Note: Some employers use their own Apply button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax, or postal mail, a record of the application will not show up on your Apply History page.

• Do I need to have a BorelHealth member account to apply for jobs?


Yes. It's fast and easy, though, and can be done as part of your first job application! Click Apply and enter your email address and a password. Then you can complete your job application. Plus, you'll have access to all of BorelHealth's job search tools! Or you can Become a Member now.

• Do I need a resume to apply to a job posting?


Yes, you will need to include a resume when you apply online. You can create your resume as part of your first job application. When you click Apply on a job posting, you'll have an opportunity to create and include a resume using one of these methods:

1. uploading your current resume from your computer
2. copying and pasting your current resume
3. building a new resume from scratch using the BorelHealth Resume Builder tools.
• Why should I create a cover letter?


A cover letter lets you call attention to your unique skills or an unusual job history. You can also emphasize your work experience more concisely in a cover letter. You can create a cover letter on the Cover Letter Builder page (or click Cover Letter under Profile & Resume on your BorelHealth homepage navigation bar). You can customize your letter later, when you apply for a job. Not sure what to write? Use one of the cover letter templates on the Cover Letter Builder page.

• Why didn't I receive a response when I applied online?


Each facility or company has its own method for evaluating resumes. A small company may send a personalized response indicating that your resume was received. Many larger companies have automated email replies. Some companies do not acknowledge the receipt of a resume unless they want to initiate the interview process.

• How can I apply for a job that doesn't include an Apply link and has no contact information?


Contact Us with the following information about the job posting: the URL (complete webpage address), the name of the company posting the job, the title of the job, the location of the job, and your contact information. We'll need to contact the company so they can update the job posting to include an apply method.

• How can I track the jobs I've applied for?


Click the Jobs tab in the main navigation bar. Click Apply History in the dropdown menu. You'll see the jobs you've applied for in the past 12 months. Your Apply History is also available on the Jobs landing page and in your BorelHealth homepage widgets.
Note: Some employers use the Apply button to take you directly to their company website. For those job applications, and for applications that you send directly to the company via email, fax, or postal mail, a record of the application will not show up on your Apply History page.

• Can I apply for the same job more than once?


No. Once you've applied for a job, you won't be able to apply for that job again.